Complaints Policy

Introduction
We value your feedback and are committed to addressing any complaints.

Submission Process
Submit complaints via info@soharetreats.com or through our website contact form.

Response Time
We aim to respond to complaints within 5 business days.

Escalation
If your complaint is not resolved satisfactorily, it can be escalated to the management team at info@soharetreats.com.

Contact Information
For complaints, please contact info@soharetreats.com or call 07596 882120.